Account Manager (Social)

What are we looking for

An individual who loves all things social! You will have a social first approach to create compelling and engaging content for always on activity and campaigns. A confident and credible account manager, you’ll also love building great rapport with clients.

The role

Working in our social (PR & social) team, you will report to our account director (with a dotted line to our head of PR). You will work collaboratively with others within the PR & social team, as well as team members within digital, account management, creative content production and marketing.You will be responsible for developing our clients’ social strategies, planning channel approach, content and execution.

Accountabilties

• Plan, create and execute social strategy and approach for our clients

• Managing and reporting on day-to-day social for our clients

• Delivering a great delivery service for our clients

• A financially healthy client relationship

• Be a part of a strong agency culture

Role responsibilities include:

Planning the social strategy and approach for our clients

• Managing social strategy and approach

• Responsible for providing best practice and recommendations for the agencies clients.

Delivering a great delivery service for our clients

• Planning and delivery of day to day social, campaigns, content, and activity

• Deliver engaging content; take a brief from the client and develop an engaging response

• Analyse and evaluate results; monitor the effectiveness of campaigns, analytics, achievement of ROI

A financially healthy client relationship

Effective account/project management; enjoying the challenge of multi-tasking, judge creative ideas in terms of factual accuracy and relevance to brief, and progress work across the agency, liaising with multiple teams, to deliver projects on time and within budget.

Be a part of a strong agency culture

• Collaboration with colleagues across the agency to provide integrated solutions to clients

• Support new business pitches

• Proactive self-directed approach to continuous learning and development; keeping up to date with the latest emerging trends, and how this affects campaigns/content

• Sharing your knowledge and expertise across the agency as part of our proactive internal learning programme

• Promote and embody the togetherness culture, our vision, mission, values and behaviours

Knowledge & experience needed

• Excellent social media knowledge and experience

• Excellent communication and writing skills naturally!

• Creative thinker – to write varied, compelling, and engaging contentIdeally experience working across both B2B and B2C clients

• Media relations/PR/Influencer knowledge and or experience beneficial

• Experience and or knowledge of paid social would be beneficial

• Confidence and credibility when dealing with clients (and suppliers)

• Organised, efficient, and capable of handling multiple projects at any one time

• Proactive approach to continuing professional development

Salary & Benefits

• Competitive salary (depending upon experience)

• 35 days' holiday (inclusive of BH's and agency Christmas closure) full time equivalent

• Employer pension contribution of 4%, plus 4% employee contribution

• Employee life assurance (4 x salary)

Ways of Working*

• Flexible way of working including hybrid working (typically 3 days office based (Wednesday, Thursday, and 3rd weekday of choice and 2 office or home working days, however this may vary depending on business/client need)

• Option for ad-hoc work pattern flex-ing (flexible time bands scheme) on office-based working days